Browns Socialhouse Village Green

I’m writing this review after a shockingly disappointing experience. My mother-in-law, who has a severe gluten allergy, ordered a dish labeled as “gluten-free” on the menu. Naturally, we trusted the menu as presented—only to discover afterward that this restaurant hides the crucial detail that these dishes are only gluten-free upon special request, buried in the fine print. This is unacceptable in today’s dining landscape, where “gluten-free” menus are expected to clearly and accurately cater to dietary restrictions and health needs. This oversight put my mother-in-law’s health at serious risk, which is utterly inexcusable. When we raised the issue with our server and later the manager, their responses were defensive and dismissive. They argued that we should have read the fine print, as though a customer’s life should depend on scrutinizing hidden disclaimers. To add insult to injury, they even debated whether they should charge us for the meal they served her—despite their clear negligence. What made the situation even worse was the manager’s unprofessional behavior. When I mentioned that I knew the restaurant’s owners, she dismissively stated, “I’m not threatened by you.” This level of hostility and arrogance, especially in response to a legitimate complaint about a life-threatening issue, is both shocking and unacceptable. This level of carelessness and lack of accountability is appalling. Restaurants must take dietary restrictions seriously, and hiding critical information in fine print is irresponsible and dangerous. We won’t be returning, and I encourage anyone with dietary restrictions to think twice before dining here. Please, if your server is Dillion, or your manager is Siman, double check your meals for allergy compliance.

We ordered take out and the food was delicious. The burgers were tasty and the fries were cooked perfectly (not soggy like most take out!). And the gluten free bun was great!