Bull - Barton Mills

This review is for the restaurant only. A group of us booked in for an early dinner, we ordered ahead of time to ensure a smooth night as we had early engagements the next morning. Once our party gathered we assured them everyone was present and we were informed there was a few people that needed to reorder their food as their menu changed. Upon looking over the menu we saw no changes, a little confused we said what we wanted was on menu, server was also confused until she discovered we were given the old menus. The server apologized and grabbed new ones, not a very big deal, just not ideal. This also happened with the dessert menus. But nevertheless we placed our orders which were mostly still the same except a few items that were removed. Received starters except one, asked for it despite everyone being done with theirs and they assured us it would come out, likely with mains but never received it. We waited for upwards of an hour before our food came out, even when we were told multiple times that it would be out soon. Despite all of these serving issues, when food came out it was hot and everyone seemed to enjoy their dishes, the gluten free fish and chips were amazing. We totally understood a new menu would have first night growing pains but it seemed the communication amongst staff wasn't the best that night. It was frustrating for us given we had preordered to avoid having a lengthy meal. Some individuals said lunchtime is never like this, while others said dinner was always like this, so I guess it's hit or miss. Might try again given the food was good, but won't bring kiddos as the wait alone was hard enough for the adults.

The pork and beef dinner that was brought out first was not gluten free. we was told by 3 servers that the cauliflower cheese was gluten free and the 4th server confirmed it was not, the table was booked at 2pm and the food did not arrive until 3.35pm, after being questioned on why we had no service for the last hour, nobody explained that there was an issue with the oven, when that was finally explained to our table, the table that arrived after us and already eaten and gone. rather then being defensive and blaming customers who leave reviews of bad service and experience try to provide a safe service for people with allergies then maybe the hour and half wait would have been waived. The one positive was Bruce who provided a great wine selection though.