First the positive: I really like the food. Especially love the gluten free options it’s awesome to have.
The bad: the service can be extremely frustrating. I usually don’t leave even semi-negative reviews but this place has been so frustrating lately. I called today to see if they had gluten free dough and I could hear over the phone the person asking someone else if they had it and then both employees saying “We have gluten free dough?” And “I don’t know where it’s kept if we do, I’m new here”. Then he came back and said “We don’t have it.”
My wife ordered the Buffalo chicken bun to go and they got it wrong 3 times. We finally got the right bun and the dough on the bottom was absolutely raw and still smelled like raw dough. She asked the employee and they brushed her off. I went back in after she showed me to get a refund.
In the past few weeks I’ve ordered gluten free items online and waited the extra 30 minutes plus that it usually takes before coming in only for them to say they were out of gluten free dough. (I don’t mind it takes longer for the items it’s just being told that they are out of item over 30 minutes after ordering)
I really like the food but it seems that the employees need more training and better systems in place.