Burger & Bird

We went for a big family meal on Sunday and enjoyed the most delicious roast! The roast potatoes are lovely and crisp, the gravy is really rich and the roasted veg are really yummy! We had rare sirloin and it was perfect! Also needed gluten-free which was no problem (the only thing we didn't have was the yorkshire pud!) Thankyou! The service is lovely and there is always a great atmosphere.

This place came highly recommended to us so we went there for my son's birthday - total 7 people. The atmosphere is good but was very disappointed with the service. Olivia, our waitress, was lovely, but we had to wait 1hr 20 mins for our main course to arrive, AFTER we had eaten our starters!! Normally you would expect to wait around 15/20 mins!! Once I enquired to why we were still waiting, it arrived within 10 minutes!! So I assume the order was forgotten to be put through!! By this time the mood at the table was gone! We had watched People who came AFTER us being served BEFORE us....we were all fed up by the time our food arrived! After all that, sadly the food was not that great, our kebabs were very cold and tasted very bland, it was over powered by the salad - the meat had not taste!. The flat bread was very chewy. The burgers ordered (3 different types - Italian, Texan and Zing), did not stand up to the flavours expected, but I was told the meat was soft and nice. Family reported that the chips were good! My husband is gluten intolerant, his "gluten free" food gave him a bad tummy ache with in an hour of eating. I can only assume care was not taken in the kitchen. This can be very harmful and dangerous for those who suffer this condition! At around £15.50 / £15.99 for the main dishes...they all were somewhat disappointing! All in all I think it's expensive food for poor taste and service (not forgetting the danger of gluten contamination in my husband's food!) Also, I wanted to take a cake in for my son (which I have done often before for various birthdays - venues would always happily accommodated at no extra cost) - here I was told they would charge me £9 for keeping my cake aside until needed! So obviously I didn't take one! So folks, if you are expecting normal service, DO NOT order starters... or you'll be waiting a LONG time for your main course to arrive!!! If you are Gluten INTOLERANT, just don't bother going there. Stay safe - eat elsewhere! We spent £190.23 in there, but don't recommend this place and came out disappointed! UDATED AFTER REPLY BELOW. 5/8/24 It WAS 1hr 20 mins wait, your waitress is aware I was unhappy as she apologised several times. Sadly I was polite enough to not create a scene! Now u have just called me a liar, so no thank you I will not be giving you my money again not recommending you to my friends. Also my husband suffered for two days after eating contaminated "gluten free" food. I made it so clear to your waitress that he was gluten INTOLERANT!