BurgerIM

After encountering an initial disappointment at Burgerim due to receiving gluten buns instead of the gluten-free lettuce wraps I ordered, I was pleasantly surprised by the owner's response. Mario promptly addressed my concerns with sincerity, offering a full refund and a gift card as a gesture of goodwill. His commitment to improving service and ensuring a better experience on my next visit is commendable. While my first visit was disappointing, I appreciate Mario's efforts to rectify the situation. Therefore, I am updating my rating to 4 out of 5 stars. Thank you, Mario, for your attention to customer satisfaction.

I was placing an order for myself on DoorDash to pick up.. I Had the best over the phone service. I’m a person with food allergies and I called to ask questions before ordering, since there isn’t an online allergen menu available. Mario was so awesome and patient with me as he had to go back to the kitchen like twice to find out the ingredients to what I wanted. Most people get annoyed or just lie and say they don’t know when I call in about my food allergies at other restaurants. I thank him so much for his kindness and good work ethic when it comes to customer food service. Gluten free burger was great.