Burley Manor

We celebrated my husband's 70th birthday here. ( 24 people) Kimberley, the events manager was very helpful and understanding of our needs. On the day Anthony looked after us very well and accommodated us when we needed a vegetarian option at short notice and looked after our guest who needed everything gluten free. The service and the food was wonderful and we would highly recommend this venue.

This is purely a review of the restaurant, very similar to the one I left on Trip Advisor, but with a 24 hours later update: After a challenging weekend in the New Forest, (not the Forest’s fault) we decided to try and salvage something by having a posh afternoon tea at Burley Manor before returning home. We rang and booked the day before as wifey is both vegetarian and GF, and we wanted to give them a fighting chance. I wish we hadn’t bothered. Let’s start with the parking - there isn’t any if your vehicle is bigger than a small family gadabout. We were in our motorhome, and ended up parking in a field that was open for a separate event. Burley Manor assured us this was fine, and that neither gate (big or small) would be locked. You guessed it - wrong , but we squeezed out thanks to wifey’s skilful driving and steely nerve. Then let’s talk about the perfectly coiffed member of staff who seated us, took our drinks order, sent somebody else over with them, then ignored us for nigh on 45 mins. Finally our afternoon tea arrived and was placed by a disdainful waiter, who when he was confused about who’s was who’s and I pointed out the ramifications of getting it wrong snapped, ‘well I didn’t take the order, did I?’ The food itself was fine, just fine, not excellent or amazing, and certainly not worth £61! When we challenged our disdainful waiter on the horrific wait, he was more than happy to throw his colleagues under the bus, saying that his previous establishment had been much more professional! His excuse was that they had had been overbooked for lunch and had several afternoon tea bookings. They had our phone number, if they couldn’t handle the number of guests, they shouldn’t have taken the booking, or they should have cancelled us. To be honest, the nice man who had accidentally locked us in the field, on his Penny farthing and talked about deer and pigs, but reassured us we would easily get Buzzy the motorhome out was the highlight of the whole debacle, and he didn’t work for Burley Manor! 24 hours later - reader - Wifey got glutened - she is so poorly today! Luckily she is only intolerant, not allergic and should recover within 24 hours. If you are actually allergic, coeliac etc, avoid this place like the plague.