Butcher & Sprout

Big selection of gluten free options, food is always very good. Great date night spot!

I placed an order online and needed a modification for the order as the modification wasn’t listed. The modification I asked for was for a lettuce wrap instead of a bun. I have had this done multiple times in the previous week. We have a gluten allergy and didn’t want the gluten free bun tonight. It was a kid burger with no option to select lettuce wrap in the app. When I called in to ask for the modification I was told they couldn’t accommodate the request, because they were too busy?!? I shared that this had been accommodated at least 3 times this current week. We asked to speak to the manager. I was put on hold. The manager returned to the line. I explained the situation to the manager and was again told they couldn’t accommodate the request. The general manager said they couldn’t do it. “It wasn’t priced in that system.” Really? The bun cost more than a lettuce wrap I would think. If I had sat down in the restaurant I am sure the request would have been accommodated. Why would you tell a paying customer you couldn’t accommodate a request in a restaurant/service industry? The request wasn’t ‘an anything extravagant. The request is a request you have fulfilled multiple times in the current week. The request is due to an allergy concern. How can you not swap lettuce for a bun? This was the second item of the order the first was for another burger and guess what that burger was ordered with as lettuce wrap with the ability to make the modification in the app. We have been a frequent customer of Butcher and Sprout and tonight we believe will be our last order. Don’t expect service with a smile.

I order a gluten-free item off the menu.I But when I got it it had vegetables That contains Soy sauce, which was not gluten, free. I was from out of town. There are much better options around this area. I had the steak and it was very tough