A caveat before I rant - the food here is beautiful and the restaurant itself is cracking, used to be a favourite, however last nights experience has made me and my family lose all confidence and won’t be back for a while, if ever.
My missus suffers from celiacs disease, and we rung 2-4 weeks in advance to make sure that when we came all the way from Southampton, it wouldn’t be a journey wasted. With multiple reassurances, we booked here with gluten free options available across the board.
However last night, Friday 14th Feb, valentines… they had hardly any staff in, those that were in were pulled from pillar to post and were young and inexperienced, and didn’t know what gluten allergies was nor what the options were and what was available.
Waited forever for our food, forever for our drinks, forever for service and forever for the bill. Waited that long for a waitress to take our dessert order, that we sacked off desserts all together and just asked for the bill.
A real shame that such a potentially great restaurant is being let down