Butters Pancakes & Café

We had the very first issue ever today. I ordered what we have eaten many times, pancakes (gluten free), bacon and hash browns and my husband gets an omelet meal. We eat here 1-2 times a week. But I will never go back. We called in because the pancakes we got today had a weird sweet after taste possibly too much vanilla. Whatever it was we called in and talked with a manager named Molly. Molly was combative saying she just tried the pancakes and no one else has complained. I have never been treated so poorly by a manager especially if I have a legitimate issue. Her only option was to come back immediately to have them remake. I didn’t have time and said so, she said that was all she could do. She made it clear she didn’t believe me either. She also said she didn’t mind us never coming back. If their customer service is like this I will never go back. Which is sad because this was our favorite restaurant. Molly you tried to make me feel small and instead you just lost a customer for life!

We do not live in this area but were in the area and in need of a good breakfast that served Gluten Free foods. We had the best skillet meal that included gluten free pancakes that were absolutely wonderful! The biggest surprise was there was no extra charge for the gluten free pancakes or the extra plate. (My husband and I shared the skillet.) We just wish we lived closer so we could enjoy the food at Butters more often.

Great gluten-free pancakes