CAVA

My family loves CAVA for dinner- especially when busy with after school activities. We will DOOR DASH our order (b/c this store offers no DOOR DASH pick up). We haven't ordered in a few years b/c this location kept leaving things out of our order and then DOOR DASH no longer has a human to speak with and will only refund you not even 25% of the of missing items. But we recently have started giving them another time. CONVENIENTLY, DOOR DASH drivers aren't allowed to verify correct items are in the bag even though they were the ones that have the most accurate account of what the customer has ordered and PAID for (my driver tried to check, but the one of the cashiers with a tattoo on her neck was very rude and dismissive to my driver and wouldnt let her check) . last night, my boys had hockey- we were getting home late so wanted to have dinner waiting when we got home. I want to get them fed and to bed, so I carefully placed my DOOR DASH order with drinks for all of us and 3 bowls to arrive around when we would get home. We arrive at our house and my son says, "Mom, they only gave us 1 drink." I look in the bag and there were only 2 bowls. I open my order on my phone to make sure I DID NOT make the mistake .. and sure enough my $90 order is missing roughly $30 worth of food and beverage. I went in to the app and DOOR DASH would only refund me $7!!! This has happened several times from this location (we've been to other CAVA's). I was so annoyed. I drove to the restaurant, they couldn't refund my order and just gave me coupons. The manager on duty said something to do tight their printer - they didnt see the whole order, BUT GUESS WHAT??!! IF THEY had let my driver SHOW THEM MY ORDER ON DOOR DASH- which was the MOST ACCURATE- THIS WOULDNT HAVE HAPPEND! but instead she was pushed off and sent on her way. My point is, If you are so busy, DONT OFFER DOOR DASH! tons of restaurants shut off the door dash when they are busy, or offer pick up ONLY! OR if you REALLY cant manage this, don't offer door dash AT ALL! So now I'm simply going to dispute the charge with door dash. it's absolute garbage that a restaurant can make such a reckless and COSTLY mistake to the customer. and they can take it up with the restaurant if they want. I really need to stop patronizing this location. We are gluten free and dairy free- and CAVA gives my family a quick easy dinner when we are in a pinch, so this is highly frustrating that we have to shorten our already short list of options. But this nonsense with our door dash orders has just been ridiculous too many times. Dear CAVA Corporate, Find a new general manger for this store.

Today was my first time eating at Cava and not only was the food amazing the staff was extremely helpful and helping me navigate the menu due to a gluten allergy. I think I found a new favorite restaurant.

They have amazing customer service. Gluten Allergy friendly!