CBD Eatery

Friendly fast service. Delicious food. Celiac safe options

Although I've always had great service and food here, I had a negative experience with the barista today. I ordered an almond iced coffee as I'm celiac and can't have oat milk as it will make me very sick. The lady with pink hair on the register was absolutely lovely and confirmed it was an almond iced coffee 3 times to me, but when the baritsa came over with the drink, she had made it with oat milk. I brought it back over to the barista and told her I can't have oat milk as I'm allergic to gluten and ordered with almond milk. When I told her this she glared at me and rolled her eyes which I found to be very rude and offensive as I have no control over my intolerance and had always thought that cbd was a safe space for me to eat and drink. While I waited for her to remake the drink I could see her very clearly glaring at me from the coffee machine which made me severally uncomfortable and if I didn't have food coming I would have left because of it. She did remake it and brought it over, saying she was sorry, but I just found the way she dealt with the situation to be completely disrespectful and downright rude. I have no wish for her to be fired but I do think it would be good to talk to her about her customer service and people skills. I have no desire to spend days in bed sick unable to move and potentially hospitalized because of an easy to fix mistake. Other than the baritsa the rest of the staff were lovely and the food was great. Luckily I didn't get sick.

I am always confident when I walk in to CBD that the food that I will order will be safe and delicious. I am coeliac but the systems CBD have in place mean that I can eat without anxiety.