CHOP5 Salads & Bowls

We have visited this location 3 times now and the first 2 times were pretty good, the third most recent time is what prompted me to leave this review. The first two times we visited the staff was very friendly and took all precautions necessary to accommodate my partner's severe gluten and dairy allergies. It's few and far between that we can find places to eat out at instead of cooking at home. However, today's visit (03-14-2024) was not a good experience at all. Now, we understamd that there is always a risk of cross contamination to a certain extent, but this was more than just thar. Today the employee assisting my partner with their order had a very bad attitude and demeanor toward us from the very start of the interaction. And every time my partner, *very politely* explained the accommodations they needed to feel safe about their food allergy, this employ would give my partner a dirty look like they had 2 heads or something and would act like it was the biggest inconvenience to them to help my partner have safe food. I don't want my partner to ever feel like they are unwelcome in a food establishment because of their allergy, and today that is exactly what happened. I am giving an overall 4 stars because I don't want the negativity to undermine all the positive interaction we have received from other employees in past experiences. Overall, the food is tasty and my partner has not gotten severely ill, but did have a small reaction this third time, likely because of the carelessness of the employee handling our food today. I don't really enjoy paying money to feed my loved ones food that is poison to their bodies... please do better. The allergy handling procedures in this restaurant could be better in general but they are not the worst I've seen either. The person who you currently have working as this locations AGM is a gem. The employee we interacted with today, quite the opposite, unfortunately. Please do not punish your customers who have dietary restrictions they neither want in the first place nor can control in most cases. Especially, at a health food establishment such as this? Wild to me that allergies would be such a huge inconvenience at a place that sells salads...

Super clean, fresh ingredients, incredibly friendly people, and very good food. Get it in a wrap, trust me. Treated gluten free well, but don't get that in a wrap, heh. Watch the onions, they are red onions and that day they were very very strong.