Had dinner at 7PM and ordered 2 starters, 2 drinks and 2 meals{ one being gluten free}. Order for main was altered but no compensation or other items offered. Chips came out first but was to be with the mains then starters came and 3 minutes later food came out which started the annoyance.
1 Starters should come out with a 20 minute break between mains
2 menu for gluten free should be varified properly
3 listen to customer ordering and check if other staff have done the order before if changers are made
4 offer other items eg real salad not the garbage you serve
5 cook the food correctly steak was under cooked
6 don't say your sorry and do nothing about it
7 If the menu item says gluten free etc and the food is not offered from the menu a different option or something that can be added would have been nice. As I had the fish of the day and thats all I got with the crap salad not the chips on the plate { in a bowl} which were cold and soggy. a reduction in my $170 bill would have been nice or a offer of a free dessert.
I understand you get busy but the customer comes first and with this type of attitude and lack of understanding you've lost customers