Cactus Jacks Moab

Wouldn’t waste your time going. Waitress very abrasive when asked questions regarding gluten free items, basically told me not to waste my time ordering anything as everything is cross contaminated. After she saw me getting emotional (was looking forward to gf French toast), she offered to have bacon made in a separate area. Wasn’t the best experience, but at least I was able to have something.

I’ve always liked this place. The food is solid, service is usually quick and friendly. But this last visit was rough. Our server, Evelyn, had a really off-putting attitude from the start. My girlfriend, who has celiac, politely asked about gluten-free options, and Evelyn responded in a snappy, dismissive tone, didn’t make eye contact, and acted like it was a burden to answer. She didn’t check on us once after taking our order. When we didn’t leave a tip (because the service was just bad), she actually came outside and asked for cash, saying she only makes $2.50 an hour — as if that somehow justified the way she treated us. Totally unprofessional and disappointing from a place I’ve always enjoyed.

Really neat looking inside and popular but I can't understand why folks are lining up for it. All of the food was bland and I had seen reviews for gluten free french toast but the waitress was rather put out when I asked about it. No gluten free items listed on the menu but there are salads and eggs alongside the not advertised gf bread. Even the latte was like water with coffee flavoring, somehow burnt.