Cafe Inc

Brilliant place for coeliacs, but also for 'normal' people 🙂 Friendly, helpful staff, nice atmosphere and each dish exceeded our expectations!

I had a pretty disappointing experience at Cafe Inc today.We usually go to Cafe Botannix at Palmers each saturday, but they don't have many GF options for me, so I thought I would try Cafe Inc. I got the kids an almond croissant and when we cut into it found it was filled with custard. The kids tired it but didn't like it, and it wasn't what we thought we ordered. So I took it back and explained that we wanted a plain almond croissant and the kids won't eat this one, and I can't due to being Coeliac, and there was no sign saying it was custard filled nor could you tell by looking at it. And asked if they could please replace the croissant with one without custard. Unfortunately they refused despite trying to get them to understand but they continued to insisted that we buy a new one. They didn't even offer any solution apart from spending another $8.50. It's pretty poor service considering we brought multiple items that day. I felt sorry for the young staff who clearly wanted to make it right, but the manger/owner wouldn't budge. I certainly won't be returning ever again, which is shame, as the original owners were so considerate and always happy to make it right and they do have a lot of GF options. But I would rather take my custom where its appreciated.

Great service with lots of gluten free options. Huge portions - of crispy chicken. Great coffee too.