I’ve been coming to Patachou weekly for years. Was very excited for this location to open. I have a dairy and gluten allergy. I tried to pick up lunch today. To start, they had my name wrong on the order and switched the receipts on the bags. Already a red flag for someone with allergies. I’ve never been so uncomfortable confirming the bread on my sandwich did not have butter on it. The general manager of 12-years (apparently) told me he didn’t know what was on it and that the chef looked at him crazy when he asked about it. After passing around with many touching the bread, he told me they NEVER butter the bread, even on regular orders (this must be a new rule as of today). I asked to have it remade again. He then tried to charge $4 for a side of balsamic dressing which I have never been charged for in the 5+ years I’ve been coming here. They provide it instead of the butter that comes on the sandwich. I was so uncomfortable with the interaction I left without the food and will be exclusively going to keystone. I’d recommend that for anyone wanting to try this cafe.
I love this chain, but this location just lost a loyal customer unfortunately.