Cafe Romanat

I ordered seven injera and waited for almost 30 minutes while the order status showed “preparing order.” Since the wait was unusually long, I called the restaurant and spoke to a man around 7:26 p.m. today (November 7, 2025). He assured me that the order was ready and that they were just waiting for the driver to pick it up. However, about 10 minutes later, when the driver arrived and asked for the order, they told her the item was out of stock. The same man who earlier told me it was ready then said, “Sorry, the item is out of stock because we were busy.” Clearly, they had my injera packed and decided to sell it to other customers who came in afterward. To make matters worse, they refused to cancel the order themselves and asked me to cancel it so they wouldn’t have to pay the cancellation fee. That’s completely irresponsible. When I contacted Uber support, I was told that I would be charged a cancellation fee even though the situation was entirely the restaurant’s fault. Because of this, my family’s dinner was ruined. After preparing our wot, we had to order other food instead. I will never buy anything from Café Romanat again. Honesty matters. Imagine selling an order that was already placed and confirmed, after keeping a customer waiting for nearly an hour. We would have ordered from another Ethiopian restaurant, but they were the only ones offering gluten-free injera. Lesson learned. If you try to get this comment removed, I'll provide every text message, receipt, chat with the drivers, etc. to Google.

Yum and they have gluten free options