A sobering experience despite the cozy atmosphere
This is our third visit to "Pfeffermizje" – unfortunately, this visit was also characterized by poor service. Although the café was not very busy on a Friday morning, we had to wait a long time for a table because the waitress clearly had no overview of the available tables.
From the time we arrived until we placed our order, it took about 45 minutes – an unreasonably long time, especially since the staff walked past us several times without acknowledging us. Meanwhile, the manager was sweeping the terrace right next to us – a strange sight that conveyed little professionalism. The food also took almost an hour to arrive. After breakfast, we ordered two hot drinks, but they also didn't arrive after a wait of about 35 minutes. We ended up paying at the bar because no one else came to our table. In total, we were in the café for almost four hours.
The waitresses seemed stressed and seemed to have little training in using the cash register system or the general process. This seemed uncoordinated and unprofessional.
One positive I would like to highlight is that the café offers gluten-free rolls – however, they are very small and cost extra. The atmosphere in the back outdoor area is pleasant and generally inviting.
Conclusion: The concept has potential, but the service desperately needs improvement. Until this changes, I unfortunately cannot recommend the café.