Wanted takeaway tacos but I am celiac and I usually don’t trust restaurants with cross-contamination so I went for pick-up instead of delivery. Pick-up allows me to be the annoying customer, over-explain gluten contamination, warn them about its danger for me. I hate being that person but, based on my experience, I wouldn’t be taken into consideration otherwise. The employees were nice, I explained I couldn’t have chips if they were fried in the same oil they used for frying breaded food. They confirmed, indeed, that they fried everything in the same oil. They told me tacos were safe though so I went with that and ordered food for my friend too. I took Carne Asada taco and repeated once again “please tell the kitchen to pay attention.” 20 mins later my taco and the other food are ready and I take them home. Opened the bag, my taco was covered with crispy tortilla strips. The menu did mention them under Carne Asada taco but I had naively thought they would pay attention, which is the only thing I had asked for.
My friend liked her food. However, honestly, I wouldn’t recommend a place where I felt unsafe and unheard.