Carbone

Horrendous experience. If you have a food allergy, intolerance or sensitivity, BUYER BEWARE! I went to great lengths to secure this reservation. To say we were excited is an understatement. Just after we sat down, we notified our server that we had a gluten allergy and a dairy sensitivity (mine) at our table. His attitude immediately shifted and he treated us as if we were a blistering inconvenience, wrote us off and clearly did not want our business. He could not have given less...f...cares...whether we were there or had an enjoyable meal. I am a very reasonable person and worked in food service early in my working career, both front and back of the house. I know how easy it is to make certain substitutions while others may destroy the integrity of a dish. And of course, prepped meals and batch sauces can't be altered easily. I know that my dairy intolerance is my issue. I mention it up front and do my best to work with any server to find the easiest solution that won't mangle the quality or identity of a dish or cause a busy chef to go out of their way unreasonably. I have even developed quips and jokes to lighten the exchange to make sure the server knows I'm open to options and willing to work with them to find a positive solution. Our server's abruptness, indifference and disrespect didn't allow our exchange to get past his malcontent. Our drink orders took exactly 44 minutes to arrive. We all got the feeling they were hoping we left in the interim. When describing the menu options, the server went out of his way to tell us what we could NOT have without providing any solutions, alternatives or suggestions. He tried to push a gluten free pasta onto my friend with celiac that she did not want, to the point that it made her openly uncomfortable. I was pressed into the Dover Sole which was presented as my "only option" and suggested that it could be prepared without butter. The dish came out absolutely swimming in butter. The violent gastrointestinal reaction I endured for the rest of the evening confirms that it was in fact butter. The tardiness of our drinks and that our entire experience was languishing into oblivion was completely lost on the Host. The 2-hour time limit however, appears to be taken much more seriously than prompt service. As we approached an hour-45 (still without our food in front of us) she started hovering around our table, making it clear that we had worn out our welcome. We rushed our entrees and took the check before they could ask about dessert. The food is cooked well and has suitable flavor if you are capable of eating from their unwavering menu. If they would state from the onset "No substitutions" or that allergies and food sensitivities will not be accommodated, that would be one thing. They very surely do not, and would apparently rather disrespect you as an unwelcome guest instead. I have dined all over the world and been to Vegas dozens of times. My number one point is always how consistently exceptional the service is at every point of contact; from Concierge to casino floor to the dining venues. Hands down (at least prior to Carbone) everyone has gone above and beyond to prove how magical a place Las Vegas is and can be. Carbone was a tremendous disappointment. We were prepared to order several bottles of wine and far too much food in true Italian family style to make this a memorable experience. After waiting 45 minutes for our drinks, this idea immediately dissipated. Now it is memorable for the exact opposite reason. The vast delta between my initial excitement and the reality of our experience is daunting. I could not be more disheartened. This was intended to be one of the highlights of our trip and turned into by far the lowest point. I am embarrassed for having even suggested Carbone to our group. 1500% will not return, will not recommend and will go out of my way to make sure that every one of my friends, family members, business associates and any random ear I may catch never makes the mistake of visiting this location ever.

Don’t come here if you have a gluten or dairy issue. They’ll go out of their way to tell you what they cannot do and drag out your meal to the point where it takes 45 minutes to get drinks and then watch the tables around us turn over as we approach 2+ hours before getting our entrees.

Our dinner at Carbone was meant to be the highlight of our Las Vegas trip, and we came prepared for what we knew would be our most expensive meal. While the evening started promisingly with attentive service, the experience unfortunately fell short of expectations. Our party of four included someone with dietary restrictions, and this is where things began to unravel. The timing between courses felt off, and when our pasta course arrived, the gluten-free option was significantly undercooked. This kind of oversight is particularly disappointing at a restaurant of this caliber and price point. From there, the service and pacing continued to decline. The subsequent courses, while presented beautifully, felt rushed and lacked the finesse one expects from a high-end Italian establishment. This was especially frustrating given the premium pricing. I wanted so badly to love Carbone, given its reputation and the anticipation we had built up. However, the combination of timing issues, inconsistent food preparation, and declining service quality made it hard to justify the considerable expense. While there were some bright moments early in the evening, the overall experience left us feeling disappointed.