Carluccio's

Lovely place, went there for breakfast. Lots of choices for gluten free. Good money value. They had good deals. The waitress forgot to add the discount but quickly sorted when reminded.

Visited at lunch on 29th April 2023. We had not been to Cribbs Causeway in years and had not been to a Carluccio's for years too. Decided to have lunch at Carluccio's. A very pleasant, Italian host (the gentleman with dark hair) greeted us. We had the option to choose where we would like to be seated as it was not very busy when we entered. Waitress, Sofia was very lovely. Though the restaurant does cater for gluten and dairy intolerances/allergies, which is very much appreciated as they have quite a lot of options, Sofia was very aware of what could be served without having to consult the kitchen. As Sofia mentioned that she is Coeliac, I guess she could empathise with me as it is not a choice to avoid gluten and dairy. Sofia clearly takes pride in her customer service. It was a pleasure to have such a lovely, polite waitress. The only negative regarding the food would be, Carluccio's should have a better range of desserts for gluten and dairy intolerance instead of just having sorbet as an option. Sometimes, we would like to have something more substantial like a tart or a slice of cake and in this day and age it should not just be a sorbet on offer. Saying this, Carluccio's is not the only restuarant who has this problem when it comes to desserts for people who can't eat both dairy and gluten but seeing that the rest of the menu is quite good for people with these intolerances, the desserts, let me down. However, the great customer service received and the tasty food that all 3 of us enjoyed, are reasons to return. Have to add that some of the seating does need repairs as the rips in the leather/fabric is not very attractive looking when being shown to a table with rips in the seat. I do not know if this is an issue that Cribbs Causeway Maintenance/management should deal with, but it would be worth addressing.