Carrabba's Italian Grill

We had great food and service at Carrabba's. Our server, Tim, was personable and attentive and delivered our delicious meals promptly. We also ordered food to take home and enjoy later. If you have a gluten allergy, Carrabba's is very accommodating in providing gluten free entrees. Always have a pleasant experience at this restaurant.

*DO NOT EAT HERE IF YOU ARE GLUTEN FREE* My wife and I dined into this establishment this week. Our waitress was a new hire and definitely lacked proper training. We had told her my wife, who is pregnant, has celiac disease and everything she would be ordering needed to be free of gluten. Fast forward to when our entrees arrived. She had ordered the shrimp penne vodka with gluten free pasta. The dish came out, she double checked with the waitress that it was gluten free and began eating. She took a total of three bites and said it tasted off. The waitress came back and we told her and she told her to stop eating immediately. She returned the dish back to the kitchen and they verified that it was normal pasta and not gluten free. The manager (TONY) was informed at this time that they had served allergen contaminated food to a guest. Turns out, our waitress was never trained on how to utilize the pos system and enter in gluten free pasta. She thought she only had to tell the cooks in the kitchen about the allergy and they would take care of it. During all of this mess, the manager (TONY) never ONCE came over to our table to apologize for any of this. She seemingly cared more about yelling at the kitchen staff and barking orders then making sure the guests they potentially poisoned were okay and taken care of. It is a total embarrassment to this entire franchise to lack this much customer service/care in a restaurant. Furthermore, I contacted the company immediately through the contact us section of their website and haven’t heard back so maybe the entire company just ignores unhappy customers and the manager was just doing what she was taught. Will never eat here again, total joke of a business.