Casa

I ordered via Uber eats and was left pretty (hugely) disappointed. The highlight was the pancakes, they came as expected and my 5 year old thoroughly enjoyed them they were the perfect portion size for him. I ordered the casa breakfast which is advertised as gluten free and £16 what it doesn’t stipulate is that it will come without certain items (sausage and black pudding) to meet the criteria of GF (you can get these items GF, just not from casa) if it was stipulated that the breakfast would not have these items, I would not have got it and I certainly wouldn’t have paid £16 for what I did get, the egg was small and rubbery, the mushrooms left a puddle in their wake, for the beans I received a sauce sized portion (you know the little tubs you get from takeaways for dipping sauce—that is the portion size provided for beans) and one v small slice of unbuttered GF bread, I did however receive 4 (small) rasher of streaky bacon that did not taste of maple syrup, safe to say it did not provide the expected substance nor did it come as advertised. I’m most definitely still hungry and feeling ripped-off. I also ordered a vanilla iced cappuccino, what I got was a hot(ish) standard cappuccino, it’s advertised under their ‘iced drinks’ but, once selected it goes through as simply a ‘cappuccino’ - so yeah, not what I ordered or wanted. I called casa and spoke with a member of staff he apologised and said he would speak with the area manager who inputs the details into the Uber menu to have it corrected. He also stated he would see if he can *maybe get me refunded for some of it - I mean I should be refunded for the coffee in it’s entirety and preferably all of the casa breakfast as what I received is not what they advertised and that is their error, but I guess I would accept a partial refund for it? However, I’m not hopeful I’ll receive either as he didn’t tell me how or when this would occur. I would not order again. When you’re paying the money they’re asking what you get should be worthy of that price and this simply, isn’t. They’re seriously lacking when it comes to attention to detail and rectifying their errors. Not at all worth the price.

Amazing gluten free options! The food was spectacular, along with the atmosphere and servers. The Strawberry Latte and Mango Matcha were beautiful and tasty. Will be a regular here!