Chartier

Our junior high took 175 students here over 5 dates for French field trips. The entire process from start (planning) to finish is incredible. Field trip planning can be difficult, and it takes a special kind of person to be able to work with so many teenagers - Sylvia and Chloe were kind, encouraging, and so welcoming to our students. The students were a bit apprehensive to practice their French with strangers, but Sylvia and Chloe were so patient and encouraging. Students came back to the school raving about not only the food, but about how excited and successful they felt with their French. They were accomodating to gluten free and vegan diets without issue. One student got her period unexpectedly and no one from the school had supplies. My co-worker talked with Sylvia to see if the staff had anything, and she walked to the nearby corner store and bought supplies. The community mindset that the staff here is unmatched. If I only had one field trip I could take my French students on, Chartier is that field trip. I hope we can return for many years to come!

Uodate: Received a call from the owner. Discussed the circumstances that led to my review. She advised it was a new menu and staff were not quite familiar with it yet. She has since spoken to her staff and will work on providing better information to future customers with food challenges. Although they lost me as a customer, they have completely reimbursed the amount of the bill. These folks went above and beyond in my opinion. Terrible experience, poor food , over priced. I explained to the server I had food challenges and asked what would be open for me to eat. She provided only a few choices, one of which had cheese in it, so I was pretty wary. I ended up ordering the capacious. After one bite I did not like it and put the plate to the side. The texture was off, it felt slimy in my mouth. When she picked up the plate I explained I did not like it. Yes a few minutes later someone else came and said they could accommodate anything in the menu? Why was that not explained in the first place? At that point I declined. I did not realize my dinner companion still had a dish to come, not wanting my companion to feel awkward about eating while I had nothing, I requested fries, they were good thus the 1 star. When the bill icame i was shocked to see they not only did not take the carpacio off the bill I also got charged for the dry unappetizing gluten free bread? There was supposed to be garlic bread with the carpacio. In all my years as a server if someone did not like the food after one bite, you innediately removed it from the bill. Not here. Very poor quality, over priced food. An establishment more interested in making the $$ at any expense rather than building return clientele. Not recommended.