Zero knowledge of their food’s ingredients and no effort to cater to restrictive diets. Drove 30 minutes to be told “I don’t know” to any questions about gluten free / vegan food.
*EDIT AFTER OWNER REPLY*
We drove 30 minutes because their menu said they had gluten-free options and vegan burgers. When we asked if the gluten-free burger was vegan, the worker said “I don’t know.” We asked if the Brussels sprouts were vegan, and again got “I don’t know.” Same answer for the tacos. Three different questions, three times we were told “I don’t know.” No effort was made to check or help us feel confident ordering with dietary restrictions.
I left an honest review, and the owner responded by calling it a “POS move,” telling me to “have a great life,” and saying he’s “glad I won’t be back.” A professional owner would have said something like, “I’m really sorry we couldn’t answer your question. Please give us a chance to do better.” Instead, he chose to lash out at a customer because he didn’t like the rating.
If you have dietary needs or just want to be treated with basic respect, I would recommend going somewhere else.
*EDIT 2*
The owner has now doubled down, openly calling my review a “POS move” and blaming a brand new employee for the fact that no one could answer basic questions. He also shifted the conversation to shared fryers, which was never even the issue. I was asking about ingredients because their menu advertised vegan options. My review was honest and transparent. It is disappointing that instead of responding professionally, the owner continues to attack a customer for sharing a real experience.