Chiangmai Thai Sushi

If i could give this restaurant a -5, I would. The food is good (when you are lucky and are even able to GET food), but the staff is horrible. Horrible. Horrible. They are rude, they accept doordash orders when they KNOW they can’t take them, to then be rude to the dashers who have arrived to pick up or the customers, and they are wildly untrained. They yell at one another while customers are in the store. One time, i came in to pick up my order, and they said i needed to wait an hour and a half (when i had ordered it 50 mins prior), because “that guy right next to you just came in and ordered $150 worth of food”.. then the worker saying it proceeded to roll his eyes at his high paying customer! The girl who is there always sits at the bar staring at her phone. One time i sat for 18 minutes straight, finally finished with my meal that took forever to get, waiting for her to acknowledge me to bring me my check. I just wanted to see how long it would take her. The man standing behind the sushi counter looked at me multiple times, looked at the girl, then looked back down at his phone. This is ALL after it took me FOUR attempts to even EAT here, when the first three i was Turned away each time! Mind you… this restaurant is NEVER busy. Never. They intentionally will not even turn on their open sign so people will not come in. I have been calling their phone repetitively for 45 minutes now- and no one will pick up. My husband was in town and went by there for me to see if he could get it ordered in person. There was NO ONE in the restaurant. Not a single person. Not. ONE. And the phone was ringing right next to them while they stared at their phones (that phone call was me). They won’t be closing for another 2 hours, either. This review was all over the place, but i am just SO appalled at how they are even still open with how incredibly horrible the service here is. It’s seriously the worst thing I’ve ever experienced, and I’m a very understanding/gracious girl by nature. This is just blatant rudeness and disrespect towards all paying customers because they are lazy, undertrained, and unwilling to be present whatsoever. The fact that management (whoever the heck owns this) is running Chiangmai Kitchen so decently over in Cumberland, but refuses to fix the disaster that is the Chiangmai Sushi in Times Square, should be SO embarrassed of themselves or just shut the place down for good. Absolutely enraging. The ONLY reason I go here, is because i have celiac disease and a lot of their meals are gluten free. This evening, after horrible experiences 9 out of 10 times, i will not be gracious and continue here any longer. I can Absolutely find elsewhere in the area with gluten free noodles of some sort. Kick rocks, Chiangmai.

This food is SO good! They have so many options, but every one that we have tried is delicious. Sushi, Curry, Miso soup. And the mango sticky rice dessert is to die for! Gluten free and dairy free, but 200% amazing!! Great service too. Dat is the best waiter! We will keep coming back!