Chianti Cafe & Restaurant

I enjoy coming here because the flavours are delicious and the service is typically great! However I need to management to increase their knowledge around gluten free. If a company is going to offer gluten free then please operate with the expectation that it has to do with an allergy, not a dietary preference. Thankfully I’m an asymptomatic celiac but cross contamination still has long term negative effects on my body. But I will never recommend this restaurant to a symptomatic celiac. My food was not kept separate from the gluten food, my container was even put into the same bag as the bread and there was bread crumbs all over my container. And as you’ll see there is my family members pasta sauce all over the top of my pasta container. This is not sauce from my food as I got the pasta with curry. Management please do better. I just returned from a trip from Italy and maybe my expectations maybe too high but a country that is 90% Italian restaurants offering pizza and pasta did a better job of keeping me safe from gluten than you guys.

We came to Chianti tonight to celebrate my birthday (made a reservation too) and we had the worst food we’ve EVER had. There was 6 of us and only two meals were enjoyed. It started with my husband ordering a beer which was completely flat. The server said they just changed the keg but will bring another one anyway. Thats a lie, we all know if you just changed a keg, it’s not going to be flat. The second beer she brought out was a bit better but my husband said it tasted like they mixed the two because it was still a bit flat. Moving on to the dinner portion; My son and I ordered pastas with their gluten free option. The server said it was rice noodles and this was fine. We did not expect the dishes to come out looking like Vietnamese dishes. Like, these were the thinnest rice noodles I’ve ever seen to be substituted for pasta and it was WAY over cooked, so much so that it was beyond mushy. Neither of us ate more than five bites before we couldn’t take it anymore. They were completely nasty. My dad’s dish was full of prosciutto that had so much gristle he could barely chew it. He also said that his dish was very dry. When a staff person (not our server) came to collect the plates, he asked if everything was ok and I told him about the gluten free dishes and he said he would speak to the kitchen and let them know. The next thing we know the server came out with the bill and there was ZERO mention about the complaint we had - NOTHING. The fact that we brought this to a staff members attention and it was completely shoved under the rug just shows what kind of customer service this place provides. It would’ve been nice if there was some sort of acknowledgment about the poor food; a discount or maybe taking the gluten free meals off the menu as we only ate a few bites out of them. I would not waste your money on this restaurant, go somewhere that has authentic Italian food and where staff and management care about its customers. Boston Pizza would’ve been a way better choice.

They had some gluten free options. We're very knowledgeable about what or was not in risk of cross contamination with gluten