Chick-fil-A at Thompson Square

I used to love the place. But can't have a wheat bread to eat now. I have to be gluten free now. I still can eat their chicken salads.

I’m not the type to typically negatively review a place after just one bad experience, but today really shocked me. I cannot consume gluten due to dietary intolerances so I always very specifically order my food at CFA. I’ve never had one issue at any location till I came to this one. Firstly they rang me up for an unavailable item in line and had me pay for it. They also charged me for the “red flag” items like they always do at my normal location. NBD. Got to the window, they reviewed my “red flag” request and proceeded to charge me AGAIN. Confused and hungry with yelling toddlers I pulled to the waiting area for my food. My mom suggested it didn’t sound right so I added it all up on the actual app. It was definitely incorrect. Spoke with a man outside. He went in and talked with whoever. They refunded me a partial credit but claimed they “couldn’t see the second charge at the window” in their system. Yeah. I easily found it in my bank app with no problems this afternoon. While it was only $10 that was incorrect in total (they refunded around $3) it’s the poor way that it was all handled that will have me never returning. Girls at window were rude and curt. Manager/person in charge never came out to directly handle the issue. Only person I ever spoke directly to was some poor man that wasn’t even involved in the incident, so I felt bad even complaining to him while he was clearly trying to help. Hands down, this was the worst CFA experience I’ve ever had. And for this chain to typically be so consistent, I was very shocked. If I could give them zero stars I would. It was overall a very unprofessional experience. Their food quality was also very poor at this location, but the other mess is what’s left such a bad taste in mouth.