At this location in Statesboro, Ga., we stopped twice on our vacation. The first time, we asked for grilled chicken bits with a glove change for my gluten free grandchildren. When we received chicken it was breaded. We explained we could not eat it. They offered to refund the difference between breaded and grilled, about 3-4 dollars. Finally the manager stepped in took care of it. I spent 29. and my daughter spent $50. There were 8 of us, 4 adults, 4 children. The lady said we were to ask for chicken bits old school. 6 days later we stopped on the way back and I asked for old school chicken bits. A man dressed in a suit looked at me , became very impatient as I described what I needed. The girl next to him tried to tell him what we wanted, and he told her to mind her own business. We later asked the girl if that was her boss, she said no. Like Starbucks I don't see the popularity, charisma of the place!