I'm gluten intolerant. I have to order the gf bun if I order a sandwich. The gf bun I received the other day was frozen. A manager or asst mgr (she had keys and key card) told me they're kept frozen and that's all she can do. Thankfully a very sweet lady that worked there offered to put it in the warming tray for me. I've never received frozen buns at any other Chick-fil-A. Would that manager have eaten a frozen burger bun? I think not. I've never had anyone at a Chick-fil-A be rude or dismissive before, she was a first. (I don't have celiac but am gf intolerant so warming up was fine.)