Chick-fil-A

I have celiac disease, so this is usually one of the few places I can rely on for a safe meal. In theory, if you order the correct items, everything should be gluten-free without needing to disclose an allergy every time. Unfortunately, they get my order wrong about 75% of the time. In the past month and a half alone, I’ve been given breaded chicken or a burrito on three separate occasions, despite clearly ordering grilled nuggets or a sausage breakfast bowl. There’s nothing more frustrating than spending 20 minutes and $10 only to end up with a meal I *can’t* eat. To make matters worse, fixing the issue requires calling or signing in online multiple times just to report the mistake, only to be offered a minimal replacement that I then have to pre-order through the app or online. For those of us with celiac disease, the number of safe dining options is already extremely limited. It feels like a real blow when one of the few places we *can* eat consistently fails to prepare the correct order. They did reach out after this THIRD time and had refunded the cost of my meal which is a first for me. but its still very frustrating.

I got the grilled chicken sandwich with a gluten-free bun. I had asked for no tomato, but when I got my order, there were two tomatoes that were soaked due to the fact they put it in a separate container. Simple mistake but it ruined my meal. Workers are super chill tho and it was very busy.