Chick-fil-A

I have a gluten allergy and put in an online order. I typically prefer to order online because I can clearly dictate my needs & eat safely (most of the time*) without wasting 10 minutes of everyone's time discussing my gut sensitivity and what ingredients I have to be annoying about... so back to tonight. I paid but when I clicked 'I'm here' when I arrived for pickup, there was an issue in the app. I waited for the servers (who were slammed with the last minute rush before 10) to verify they got my ticket, and they hadn't. I was freaked because a solid gfree meal is a pain to find late night but thanks to the incredibly kind service staff I didn't get stuck waiting another 2 hrs to eat. Thu(? Sorry don't know if I remember correctly) painstakingly retook my order and, with the managers assistance, accomodated changes to the order due to desired items having been sold out since my order was placed. After verifying I had paid the first time, they made sure I had everything in my order, or equivalents, and hurried to help the next guest who was audibly frustrated with the difficulty of my order and how long it has taken to come to resolution. Grateful to be done being a bother, and awkward because of the frustration I heard behind me, I raced away from the counter, not realizing I hadn't given a name for them to call in the restaurant when food was ready. Despite my frazzled vibes, staff were able to get my attention, get my info and then serve the remaining few guests before end of service. Yes it was chaotic, yes we had to wait for the food, and no it wasn't appropriate to lounge and do dinner, but I super super appreciated that I was able to get actual food and started to chow down even before rushing out the door again. I know service is tough - especially late night rushes - that keep employees from getting home, is the worst time to deal with difficult customer service issues and when everyone is tired... but the consideration, grace & accomidation i received from staff tonight was worth setting aside time to leave a deliberate review. Kudos to the staff working close this sat. Really appreciate you.