Chick-fil-A

I’ve never felt so unimportant and disrespected at a chick-fil-la. I came today with a group of friends while we are traveling and hoping to have a fast, easy, and good meal. I got the opposite. When we first got there a friend of mine asked the dinning room worker if we could connect two tables he said “Your asking the wrong person” and walked away. FOOD: we had three orders that were cold, one order of a PCC with a gluten free bun and we received the bun but nothing else, and as I was sitting down eating my 8ct nugget I notice one tasted weird. I then looked at the chicken to see it was undercooked and a little purple. My friend next to me found some of her nuggets purple as well and threw her food she was so disgusted. As I got up to to throw my food there was a worker sitting down (clearly on break or not clocked in yet) and his legs were spread out through the isle I said “excuse me sir” he then barley moves one foot and just stares at me. I stare back waiting for him to fully move, he eventually did and said not a word to me. As a chick fil la worker (ESPECIALLY IN UNIFORM SPECIFICALLY) your trained and expected to be hospitable, respectful, and a-tentative at all on time off & on the clock. Very disappointed and we won’t be coming back.

This location used to be fantastic but has gone downhill recently. Each time we go, something is wrong with some part of the order. One visit while eating in the restaurant, my gluten free bun had literal mold on it 😐 the young man was very apologetic and got me a new one, but had it been a drive through meal, there would have been no fixing it after paying for it. Another visit, everyone needed drinks refreshed and there was one young lady taking care of the mobile orders and the people waiting to pick their things up and NONE of the other employees even wanted to make eye contact with the 3 adults standing there with lids off their drinks just wanting for more drink. I literally had to “interrupt” one of the female workers and beg her to give us more drinks. THEN when she took our cups (none of the adults at the counter were related or even dining together), she handed me back someone else’s drink…we asked her if she switched the cups on accident/if she was sure she gave the right patron the correct cup back and she just took the wrong drinks from our hands, handed the drink to the correct person, and said “I didn’t mix them up” and walked away. Needless to say, I’m sure no one drank their “refreshed” beverage. She didn’t even say she would make fresh drinks. Just walked away. The whole store was being run by 17-20 year olds and I didn’t see anyone older who even appeared to care about running the place. Sad.