Chick-fil-A

I have Celiacs disease and they answered all my questions about gluten free options and was extreamily thorough with how they made the food asking which specific fries go with which meal, the regular meal or the gluten free meal. 10 out of 10! Thank you crew!

So my mom brothers and I went through the drive through. It was not very busy and we made sure to not rush her when saying our order. I ordered a gluten free chicken sandwich with a gluten free bun and the deluxe condiments on it I also told her I would like a lemonade. My brothers ordered the deluxe Chick fil A meals with lemonades and fries when she read it back to us I was confused as to why she said iced tea and so I assumed it was my moms but she for some reason put it down that I said an ice tea when I said I would like a lemonade. When we got to the rest of the order we were missing a fry and the two lemonades as well and they said we did not order a meal with one of them when it did say it on the receipt. We got our fry and lemonades fixed and we left because I checked and everything else was there. When I went to go have my gluten free meal they gave me the gluten free bun with breaded chicken which was not what I ordered. To also add to the food, my brother did find some hair in his chicken sandwich while eating it. By this point we have a bit of a drive home and somewhere else I needed to be so we did not turn back around. For there only being one other car in front of us and it being very slow I am not sure how the order taker and the order would not be able to get the correct food and order down. They did get our food out in not even 5 minutes as well which is a very fast time and would have been nice if they had gotten the order correct and taken some more time to get it correct. My family loves Chick fil A and have had no other major things happen even when they are super busy, so we are very disappointed that this happened on one of the slowest nights we have ever been there.