Chick-fil-A

Really good sandwiches, grateful for the gluten free options.

Ordered through the drive thru tonight and had a very poor experience. First off I’d like to mention that my order taker outside was courteous and took and repeated my order perfectly. Wait time wasn’t bad until I reached the window. My ‘turn’ at the window was extended. I don’t know exactly how long but it was uncomfortable considering everyone before me was there only seconds. People behind me were likely getting upset because I know I was. Finally after getting only my partial order I’m then asked to park and wait for my food in the front of their building. I comply. There I end up waiting a minimum of ten additional minutes (likely about 13-15 minutes cause I only looked at the clock minutes after waiting) then I get a friendly young man come to my window with part of my order. He tells me that they have what I ordered which was a gluten free option of bun for their burgers but he says they’re frozen and would take an additional ten minutes minimum to make that item. By this point from start to finish I’ve waited about twenty minutes total for this food which is not even what I ordered and were also even missing additional items. He then went back inside to retrieve the missing items after me telling him I did not want to wait the additional minimum ten minutes longer to only make the other two parts of my order get colder than what the first part that they gave me at the window (now about twenty or so minutes ago) already was. The young man comes out promptly with my remaining items and apologizes then I depart. All of this and then I get home with not only my food but my boyfriend and his friends food were mostly disappointing for different reasons... my cobb salad was missing the sliced hard boiled egg which truthfully is my favorite part and then our friend’s waffle fries were undercooked and cold, and I never got the receipt at all during all this. I question my charges at this point with the potential lack of training at this location maybe? I’m not sure. My total was almost $42 dollars for three people and at this point I wish I would have just returned the order that the man at my car window dropping off my partial order offered after everything. I hope this doesn’t happen to anyone else.