This was my first experience. I placed an order online to pickup and take home. I was in and out in less than a minute. My husband and I both loved the food. I am gluten free so I was happy they have a "scoop" option. My only complaint is that my order came with a cookie and crackers that aren't gluten free. I used my own crackers, but it seems like that could be an easy correction on the part of the franchise . I will be back!