Chiki Chan

We were all looking forward to our dinner (a group of 9), but unfortunately, things started going wrong soon after we arrived. Upon entering, there was no warm welcome or any explanation of the menu or available options. We waited nearly an hour for drinks and water to arrive—at which point we had to go up to the bar ourselves to get our own drinks. When the drinks finally came, it was clear that the staff were not well-trained, and this lack of preparation resulted in significant stress for both them and us, as it showed in the overall lack of service. We had to wave down three different staff members before we could place our order. It became evident that they had little understanding of the menu, as they simply dropped dishes on the table without offering any details about them. To make matters worse, we had multiple dietary restrictions at our table, including a dairy intolerance. The first dish served contained cheese, and it wasn’t until we specifically asked that the staff realized it included dairy. The gluten-free bread was another disappointment—it was more like rubber than anything resembling a good loaf. Considering there are three dedicated gluten-free bakeries nearby, there is no excuse for serving subpar bread. Moreover, portions were noticeably small for a $60 per person meal. We had to ask for extra bread just to accompany the first course. When it came time for dessert, there were only four small bowls to share among nine people. Sadly, these issues seem to be a recurring theme, as we've seen similar complaints about the service in other reviews. It was also the second time for a couple of our group members, who experienced the same issues last time. If management doesn’t make staff training and service quality a priority, it’s hard to imagine this restaurant retaining loyal customers. All staff should be well-versed in the menu, understand dietary restrictions, and be able to deliver basic service without customers having to chase them down.

This place is so good that I don't want too many people to find out about it! They looked after our large birthday group and catered for vegetarian, vegan and gluten free dietary requirements and everyone else. The food was amazing. Everyone in our large group was rapt! And the desserts are a trip! We'll be back soon! It's modern, fusion and unpredictable. Service was perfect.