Chipotle Mexican Grill

I almost never write bad reviews, but this was the worst experience I've ever had at a Chipotle. The staff were disrespectful to nearly every person in the restaurant. This was at about 6 pm on 4/3/24. I would have thought it was just a bad day, but the last time we came here the staff were quite snappy, as well. We won't be coming back and I recommend others stay away, as well. First, the lady in front of me asked for sour cream on the side and the lady serving it didn't listen so she put a big glob on top and when the patron asked for it on the side she said "I didn't hear you, too late" and just boxed it up. She also rolled her eyes when the lady's daughter asked for the tortilla that they had ordered (it got set with my order on accident). Then when I asked for a steak burrito they were very snappy saying "we don't have any" and just glared at me while I tried to pick something else. She put a MASSIVE glob of sour cream (enough for about 3-4 servings) in my bowl when I asked for only a little. I asked her to put cheese on the side so that I could scrape the extra sour cream off and she just tossed it on top instead. She barely put any cheese on my burrito and said she was going to charge me for extra (she put twice as much in the bowl), kept trying to put things on the burrito that I didn't ask for, and then got mad when the burrito was juicy from the salsa so she had to get another tortilla. Lastly, there was a woman who asked for a gluten free bowl and the cook was nearly shouting at her that "I'm not doing that for you. I'd have to shut down everything which I don't have time for and I don't care." There were only three people behind her, it wasn't like there was a massive line. She even sounded like she was willing to wait, but he just kept saying he didn't care and wouldn't serve her. If he truly couldn't do it, he could have been much kinder in explaining it instead of shouting at her from the cooking station in the back. I've worked in customer service before and I would never even dream of treating my customers like this. I would complain to corporate, but they have a 1 star rating, which tells me they clearly don't care, either.

The woman working the line went out of her way to change gloves, swap out used utensils for freshly-washed, and also changed out the lettuce when she found out I needed gluten free. She also invited me to watch her make my food -- this is while the restaurant was observing strict COVID protocols and only taking online orders.