Chipotle Mexican Grill

We have been a 2-3 times a month customer of this location since it opened. This is one of our go-to places because of dairy and celiac in our family. Up until the last year or so, it has been good. However, that has all changed. The last several orders have been extremely disappointing, and our last one is the last straw. First, it was an app and in store order combined. The app order was missing items( chips and tortillas), and the rest was shockingly poor on quality and size. I ordered a grain free lifestyle bowl with chicken and carnitas. 4 pieces of chicken were found, 4... Also, there is no lettuce( as pictured compared to online pic) when it's supposed to be a salad. The chips we did get are so small for $2 bucks you can see the bottom of the bag( as pictured with a line showing how full it is). Portions have gone down to 1/4 the normal size, but prices have gone up. On the in store order, my daughter can only have rice and beans because of health reasons. It's usually 4-5 bucks, but they have now insisted its $7.85 called a three-pointer( as pictured) 8 bucks for a side of rice and beans, seriously, and not a good portion either. This is only 1 example of many recent orders. Paying $51 for 4 people, 2 of which is only a few items and everything is half the size is ridiculous. We could have gone to Olive Garden for that. I would expect the company or owner to respond to this and make things right, but I have a feeling that will not happen, as they haven’t answered others. Wow, you have lost another long-term customer.