UPDATE: 5/10/23 LETTUCE FOR ONLINE ORDERS ONLY!!! Cash only always. It’s not a system issue. I’ve been 3 times in the last few months. They never take card.
Made the mistake of coming here again for convenience sake. When I asked for lettuce, they told me they were out. When I was paying for my meal, I watched an employee take the lid off a container and add lettuce to an order. When I asked again if I could
have lettuce, I was told it was for “online only.” I’m done with this location. That’s Ridiculous. I’m standing right here in front of you and the lettuce is right there.
I’d like to point out my wife has celiac disease and is highly allergic to gluten. I can’t place online orders because too many times I’ve had employees not change gloves and it’s made her ill. I’m severe cases it can cause seizures. So I literally CAN’T order online BECAUSE I have to be there in person to watch the order be made.
To top that off, when I ordered today I politely asked the employee to change her gloves before making my wife’s bowl, which she did. But she allows the gloves to drag across the stack of flour tortillas right in front of her when she was putting them on. I had to ask her to change them again, and she gave me an eye roll… ridiculously bad customer service. The employees here all act like they don’t want to be here, and the cashless thing makes me wonder if it’s because they’ve had so much trouble with their own employees stealing from them. Because they don’t seem to keen on working there.
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Original Review:
Quesadillas online only. Wut.
I know they don’t make the rules, corporate does, but I’m leaving a negative review for this location because of this asinine policy in hopes it will incentivize the franchise owners to provide feedback to corporate and push pressure back up to the top.
It’s one thing to roll out an item as online only from the get go. Another entirely to take one off the menu that’s been on it and say it’s online only.
I understand this saves the company time as they take longer to cook on their presses. But it also means I have to order ahead which means by the time I get there, my item isn’t as fresh as just cooked. Either offer the item or don’t.
I was polite but all the worker could say was “it’s to incentivize people to order online” and I politely told her all its incentivizing me to do is not order quesadillas from chipotle.
It may seem petty or trite, but I live in a community with Amish neighbors who routinely eat out at local restaurants, including chains like this one. The fact that chipotle’s corporate is ok with some of their customer base having access to a different/less of a menu than the rest solely based on their religious beliefs in 21st century America is appalling.
CHIPOTLE, FIX THIS!!!