Chipotle Mexican Grill

I visited this Chipotle with my daughter, who has coeliac disease. We were very pleased to see that the place had a sign, which clearly displayed the allergens in the various food options and also stated that if you told a member of staff you were coeliac, they would wash their hands and change their gloves. This was all very reassuring, as eating out with coeliac disease can sometimes be a challenge. HOWEVER, when we told the member of staff that my daughter had coeliac disease, he didn't seem to understand what this meant. I had to ask if he could change his gloves, as he had been handling burritos for other customers. He also offered my daughter all of the options available, even the ones that contained gluten! He was very nice and friendly, but this is not really the point. If you are advertising your establishment as catering for food allergies, and specifically for people who have coeliac disease and need to eat gluten free, then the staff really need to be trained to understand what this means and especially the importance of avoiding cross-contamination. Having said all of this, the food was delicious and we enjoyed our meals, but there is certainly room for improvement.

I had a burrito bowl on my first visit. Delicious and filling! Staff is very nice, too. I will definitely have lunch there again. Vegetarian/Vegan/Gluten Free options available!