Chipotle Mexican Grill

Generous portions, they listen to me as a customer with a gluten allergy and follow policy in this regard. Keep up the good work!

This specific Chipotle is a nightmare. There is never a time or day when the line isn't running out the door. The line moves incredibly slowly and you will likely wait 30+ minutes to order. They are frequently out of base materials to make your order, so you'll wait all that time just to get nothing or settle for something you didn't want. Besides the insane wait time, the employees are one of two types: constantly frazzled and overworked, or brazenly apathetic about their job. I witnessed a line worker making a quesadilla. They found out the customer didn't want it. They then dumped the cheese right back into the cheese bin (cross-contaminating the cheese with gluten from the tortilla) and then dumped the tortilla back onto the pile of tortillas (cross-contaminating the tortillas with a dairy product). When their manager pointed it out, they acted like the manager was being unreasonable. The manager was either too tired or apathetic to continue correcting them, and just sighed and walked away. Nothing was done to clean out the now contaminated tortillas and cheese.