Chipotle Mexican Grill

I don’t know if the staff can’t read or they simply hate their jobs but they can never get a ubereats order right, this is the 3rd time this week they messed up my order and it’s just annoying at this point. This last order clearly said I wanted a bowl and I got a burrito. I can’t eat the tortilla because I can’t eat gluten therefore a complete waste of time . How do you put a order sticker on a burrito that clearly says a bowl. Smh i think they can’t read at this point because this is ridiculous and frustrating. The best part is you can’t even call them so I’m sure orders been messed up all week with others as well. Close down if you can’t learn to service the public correctly.

I DIDN'T H*TE IT. I ACTUALLY LOVE THEIR FOOD IT IS ONE OF THE FEW PLACES I CAN EAT WITHOUT GETTING SICK DUE TO GLUTEN. I PLACED AN ONLINE ORDER RIGHT AFTER 5PM, I GOT A 5:45 PICK UP TIME. I GOT THERE AT 5 :30 AND THERE WAS A CROWD. SOME WERE WEARING MASKS, MOST WERE NOT. I FIGURED THEY WERE WAITING IN LINE TO GO INSIDE TO PLACE AN ORDER LIKE IT WAS HAPPENING PREVIOUS DAYS. NOT WANTING TO BE AROUND THEM, I STAYED IN MY CAR UNTIL 5:45 THEN I FOUND OUT THAT GROUP OF PEOPLE WERE WAITING FOR ONLINE ORDERS SINCE 4PM. I FOUND OUT THE RESTAURANT THAT BEEN CLOSED EARLIER ON, WHILE THEIR ONLINE SYSTEM WAS STILL TAKING ORDERS. THERE WAS A HUGE AMOUNT OF BAGS JUST SITTING ON A TABLE WAITING TO BE HANDED OUT BUT NO ONE WAS DOING IT. I FELT REALLY BAD FOR THE STAFF BECAUSE THE CUSTOMERS WERE ANGRY. THERE WAS A YOUNG WOMAN TAKING NAMES AND ORDERS OUTSIDE BEING SURROUNDED BY NASTY, ANGRY PEOPLE. I ASKED TO CANCEL MY ORDER, SHE INSTRUCTED ME TO DO IT ONLINE. I WENT BACK TO MY CAR, AND DISCOVERED YOU CANNOT CANCEL THE ORDER WITHOUT ASSESSING A "CANCELLATION FEE". MY ORDERS 2 STEAKS BOWL MEALS, WITH DOUBLE THE MEAT, BROWN RICE, BLACK BEANS AND GUACAMOLE. MY BILL WAS OVER 35.00 BUCKS. I COULDN'T AFFORD TO GIVE THAT UP. I CALLED THE PLACE, NO ONE PICKED UP. THE CROWD GOT ROWDY AND 3 PATROL CARS FROM THE MIDDLETOWN SHOWED UP AND ASKED, NOT, TOLD EVERYONE TO GO BACK TO THEIR CARS AND THEIR MEALS WOULD BE BROUGHT TO THEM. THE OFFICERS WENT ABOVE AND BEYOND TO TRY TO DELIVER THESE MEALS. BY THEN, MY PHONE HAD DIED. I HAD MY WIFE'S CAR IT WAS 7PM AND SHE NEEDED TO GO TO WORK BY 8PM. STILL NO FOOD. THE ASSISTANT MANAGER GAVE ME 2 OF THE MEALS THAT HAD BEEN SITTING ON THE WINDOW FOR HRS, BUT I REALIZED THEY WERE TACOS, I PAID FOR STEAK. AT 7:50 WHEN THE YOUNG WOMAN STARTED CALLING NAMES AGAIN, I ASKED HER TH O REPEAT THEM, I HEARD MY NAME. MY FOOD HAD BEEN SITTING AT THE TABLE FOR THE LONGEST. I MADE IT HOME BY 8:15 AND REALIZED ONE OF THE ORDERS WITH MY NAME ON IT WAS CHICKEN, NO RICE, NO 2X THE MEAT. FOOD WAS COLD, INEDIBLE. EXTREMELY DISAPPOINTED THAT CORPORATE WOULD ALLOW THIS TO HAPPEN. NOT ENOUGH EMPLOYEES. NO SAFETY MEASURES TO KEEP PEOPLE 6 FT AWAY FROM EACH OTHER. THEY HAD PEOPLE PICKING UP ORDERS FOR DOORDASH AND SOMEONE ELSE, BUT THE ONES WAITING FOR THEIR FOOD SINCE 4PM WERE STILL AT 7:45. I WILL NEVER, EVER AGAIN ORDER ANYTHING FROM CHIPOTLE ON LINE. BTW, LYDIA, THE ASSISTANT MANAGER KEPT HER COOL UNDER PRESSURE. SHE DESERVES, ALL THE EMPLOYEES DESERVE A RAISE AND THEY NEED A NEW IT PERSON TO FIX THEIR PROBLEMS WITH THEIR ONLINE ORDERING.