Chipotle Mexican Grill

Stay far away from chipotle in Woburn, Massachusetts if you have celiac or an allergy I have never been so embarrassed and angry at the same time in my entire life. I sat in traffic to go there - waited in line got up to the counter told the girl I had a gluten allergy even though it’s Celiac disease because it’s just easier, she looked at me like I was crazy. She hardly spoke English - so I nicely asked her if she could change her gloves because I have an allergy she tossed them - She then goes to grab a bowl put my rice in with a dirty spoon that she had just used on a flour tortilla and I watched her - I asked would you mind getting different rice because the spoon touched the non gluten free wrap. She then proceeds to pick up a wrap and put my rice on it - i said no i havd an allergy to that, ill get sick There wasn’t a long line behind me She called someone else over she looked at me they spoke Spanish to each other, and then both looked at me and said nothing!! I was modified by this point the girl that initially first started helping me loudly told her I have disease just like that - talk about embarrassing!! The other woman then says I don’t understand what you’re looking for, I said rice bowl just trying to get my lunch and I have an allergy so I can’t use something that has touched the wrap. They look at each other and just stand there looking at me .. I finally said never mind I won’t eat lunch today I’m so upset trying not to be furious at them because I was starving and she says OK we no help you anyway By this point, the other employees behind the counter, we’re just looking at me like I was crazy and everybody waiting for their food was now looking at me like I was causing a scene, but I was being as nice as I possibly could be And I wasn’t rude to them at all until the very end after she said we no help you anyway - I said this is absolutely ridiculous I can’t even order my lunch here because no one can understand what a food allergy is. I don’t go to places like this often I do go to the one in Burlington mass sometimes and have never had an issue. The anxiety I have is enough when I do try to go out to eat, but mostly I eat at home which is not good for somebody to just stay home and eat all the time and not be social but after this experience , I’m done! It was impossible to try to reach out to somebody at chipotle I had to go through all these steps and do a chat where she only could tell me I’m sorry I opened a ticket. I wasn’t expecting a big whoop to do, but that was it! The Woburn Massachusetts location has the worst customer service I have ever experienced anywhere in my entire life

Got food, supposed to be veggie and gluten free... got sick! so careless. should sue them.