Chop Steakhouse & Bar

This Chop location is our go-to spot for special occasions. Today, I was there with my kiddo and parents celebrating my daughter's graduation and an early Father's Day. The waiter didn't ask if we were celebrating anything, which is not great but whatever. We had to ask for the table to be cleaned after we were seated because it was dirty, also not great, but whatever. We ordered the Butcher's Board to share and asked for the steaks to be cooked medium. The ribeye was very good, cooked perfectly medium. The new york and filet mignon were both well done--nowhere near medium. We were having a late lunch and we were all so hungry and couldn't wait to eat. Also, we were seated on the patio so the server checked on us once and then disappeared. We managed to finish the meal, but did mention it to our server who said she would notify the kitchen but no effort was made otherwise. I had also asked about both gluten and dairy and was not informed that the peppercorn sauce was made with heavy whipping cream, which I only realized when I called later to ask about it because I started feeling sick. They also charged $4.50 for a Sprite that I thought was supposed to come with a kid's meal. We paid close to $300 for the meal with tax and tip for three adults and one child, but, other than the smoked rib eye, it was a disappointing experience entirely. I don't think we'll be back.

I have been coming here for years now. When we attend Chop, we always inform our server that I have Celiac Disease. However, during this experience on June 22nd, 2024), my father and I were served Gluten (whether cross contamination happened or an error happened in the kitchen) and I become sick at the restaurant (as my reaction is immediate) and my father was sick two hours later. When I bought up that I had ingested gluten to the server (Megan), she immediately became defensive saying that it could not have been the Gluten as it was prepared by the chef and they followed the “Gluten-Free” protocol. We (our table) asked her to go ask the kitchen what could have went wrong, if it was cross contamination or an error in the process, by adding gluten ingredients. She did not get us the Chef or go back to the kitchen to check and get us an answer. Chop needs to train their staff to be more serious and understanding when it comes to a food related allergy and/or disease. Next time, we will always request for Shawn, as he is 1000/100! Heavily disappointed during this experience where our server was dismissive where I ingested Gluten.