Chubby's Cafe Heber

I came in and ordered a veggie patty substitute on a burger, instead I was given a lettuce wrapped burger. My partner is vegetarian so she can’t even eat that so I had to go back in and get it fixed. When I explain the situation they took my food back confused and took it to the back. The girl came out 3mins later and asked if I meant I wanted it gluten free. I said “no a veggie substitution patty.” She took I back again came back out a little later still confused and asked if I wanted it lettuce wrapped still. I said “no a veggie patty with a normal bun.” One more time she went to the back and came back out this time with another girl and the other girl had me put the whole order in again and told me it would have to be remade. At this point we were going to be late for our movie but I sat and waiting for it to be done. Finally they brought it out and I checked it and took it home. When I got home we realized the fries weren’t even beer battered like we asked for. They also kept SCREAMING my name not just like a normal shouting it out. I feel like I was genuinely ignored and I was being treated like I was the problem, even tho I was being really nice about the whole situation. It’s just overall really frustrating, we really love Chubbys but I don’t think I’ll be going back to this location.

We LOVE Chubby’s! Something here for everyone. They also have delicious gluten free buns which is amazing for my two kids that can’t eat wheat.