Chubby's Cafe Saratoga Springs

Usually we love Chubbies, but the past few times it has taken too long to get our food. We went in on a Friday at 2:45, there was only one other couple in the building, the tables and floor were all dirty. When we went to order the guy taking our orders did not understand what we were trying to communicate with him. We want a kids meal cheeseburger with a gluten free bun, all he typed in was gluten free and I had to tell him about 3 times that there is a a way to make sure that the gluten free bun is on the order and it's .89 cents, he finally figured it out. Then we ordered a Chubby Deluxe with ketchup only and no pickles or onions. Again, we communicated this over and over that we did not want pickles or onions, just to put ketchup on it. Instead he put no sauce, ketchup only, so it came out with none of the original sauce that they put, the burger had onions and pickles. I did not think we were being confusing with our order. When the kids meal came out it had no fries so I had to remind them that it came with fries, it also took over 20 minutes for 2 burgers to come out with only one other couple in the building. When people are taking orders they need to know the buttons on computer and communicate with the customers if they are confused on what they want!

Awesome burgers and shakes! Beer battered fries are great as well. Gluten free buns available!