Ciao!

01/16/2023 Ciao has redeemed itself! We had a party of six for my mother-in-laws birthday. We were seated as soon as I gave our reservation name at the front door. Shay, our waitress, was attending to our drink needs. She was very personable and came to our table several times to ask if we needed anything. I couldn’t have the bread because of a gluten allergy and Shay offered to have the cauliflower pizza crust made as bread for me so I could dip it with the olive oil. It was good!!! The meals were absolutely delicious! The appetizer, Gamberi e Arancini, is a must try for your taste buds! Everyone in our party had a wonderful time and was well taken care of by Shay, our waitress! Ciao has stepped up! Fabulous job on the meals and service! It is time to walk through the doors of Ciao again! Unfortunately, we did not have a good dinner because we couldn’t even be seated when we made our reservation. Our reservation was set for 7:30 pm to celebrate a 21 year anniversary and a 75 year old birthday. We got there about 7:20pm at the restaurant and at 7:40pm we had asked about our table. They told us that they are already done eating, the table is cleared, and they are done eating and it shouldn’t be much longer. We asked them if they could say something to them since their reservation was from 5:30 to 7:30. At 7:45pm, we asked for the manager. We asked if there was another table we could be seated at, but unfortunately, we had ten people and that was the only table that was big enough for us. The manager continued to tell us she was sorry, but wasn’t doing anything about it. At 8:00pm we were still waiting for our table. I couldn’t believe the service we were getting at Ciao. How they could pass up ten people from ordering food that night! So, we left and called Jo-Jo’s Pizza in Sylvania. They have more than pizza! We asked if they were still open, and she said the kitchen closes at 9:00pm. Come on over! Great food and great service! They received a great tip! Thank you Jo-Jo’s!!! 2/1/2022 Follow - up Unfortunately, the owner was not there that night. He did reach out and apologized for what happened to our party. He was very nice and gave a percentage off our meal for our next visit. Thank you!