My personal experience. Too noisy- loud music playing, speakers around and no quiet spot. The Barista should try smiling.
I'm coeliac and asked for Soya Latte. Have been ill since and I wonder if Soya milk used, or Soya prepared in jug that previously been used for Oat. I had spoken when ordering about needing GF.
On plus side, they do have vegan options.
It is popular, plenty of customers.
Review based on one visit.