I have been here 3x times, and every time, the dishes were simply delicious. The kitchen is willing to cater to your asks (within reason).
If you are gluten restricted, make sure to ask for alternatives as they aren't displayed on the menu. Gluten alternatives are available for non-sweets.
The portion size is good. Pricing is on the higher end, but the place can maintain it due to the constant stream of customers.
Service is courteous, friendly, helpful, and patient despite the large crowd.
Expect to queue outside between 30-45 min. Once you are inside, the queue time is 15-20 min. Resrvations are not possible, take away is (without needing to queue).
If you come with luggage, expect to leave it by the bar.
If you are single or two, expect to be seated with someone.
This is not a place to work from on your laptop etc. The sign of no laptops by the entrance is a reminder of this.
The atmosphere is simple, with bright colors.